Free Quote
Call US

Our Story

We deliver a comprehensive solution specifically to meet our client's unique situation

Established in 2012, Cipher is a national provider of commercial cleaning, restoration services, sanitation, and waste-management services. We deliver dependable service coverage across Australia. Our supervisory and service delivery teams are strategically positioned nationwide, enabling fast mobilisation for both programmed maintenance and urgent, high-priority works nationwide. We proudly service major clients nationwide, spanning multi-site portfolios, complex facilities and high-risk safety environments. Every service we deliver is underpinned by our ISO-accredited systems for Quality, Safety and Environmental Management, reinforcing our commitment to value-for-money outcomes, compliance, and sustainable service excellence.

Our people

Our people are the foundation of our service, delivering quality, care, and consistency every day

Right solutions need right people

Cipher values

Our values are at the heart of Cipher Solutions. They reflect our commitment to our people, our clients, and the communities we serve, and they drive the way we deliver reliable, ethical, and high-quality outcomes.

TRUST

We deliver on our promises with safe, reliable, and high-quality service. Our consistency builds long-term partnerships our clients can rely on.

RESPECT

We treat our people, clients, and environments with fairness, professionalism, and care. Ethical practices and inclusion guide how we work.

COLLABORATION

We work closely with clients and teams to deliver tailored, site-specific solutions. Open communication drives better outcomes.

INTEGRITY

We act transparently and in full compliance with industry standards and legislation. Doing the right thing guides every decision we make.

Coporate social responsibility

We are committed to corporate social responsibility by delivering services that positively impact our people, communities, and environment.

SUSTAINABILITY

Sustainability is an ongoing journey, and we should continually assess and improve our practices to align with evolving environmental and social standards. We are making these eco-friendly changes. At Cipher, we strive hard to achieve sustainability by integrating sustainable practices into our core operations. We are cognizant that we can play a significant role in creating a more sustainable future. Sustainability is embedded into our performance standards, systems and processes, and is a vital component of our startegies. We comply with all local and national environmental protection laws, implementing environmental plans and initiatives under our Environmental Management Policy. This policy outlines the key responsibilities of all employees. Cipher’s Environmental Management System is certified to ISO 14001:2015.

COMMUNITY

We believe in making a positive contribution beyond our core operations. Cipher Solutions supports local communities through responsible business practices, ethical procurement, and meaningful engagement. By operating with integrity and accountability, we aim to create social value, build trust with stakeholders, and contribute to stronger, more sustainable communities.

Innovation @ CIPHER

Training and development is a key foundation of our people management and retention philosophy. We ensure our staff receive the necessary training to perform their roles effectively and comply with all site requirements. In partnership with clients, Cipher offers targeted instructions and training to ensure that all compliance and service requirements are met on-site.

OUR delivery PROCESS

Every building is different, designed for different uses and managed in different ways. We use CIPHER STEPS to deliver cleaning and facility management services across all sectors
Communication
Collaborations and communication help us all thrive. Let’s connect and discuss your business needs — we’re here to support you with the right solution.
Information
To formalize our relationship, we provide a response document that outlines the scope of our service for your agreement.Let us provide you with customized seamless solutions to your need.
Planning
Clarity of commitment and service delivery for a dedicated service plan that is both flexible and responsive.This is strategic to meet your specific needs in keeping industry standards
Hiring & employing
This marks the start of the engine, our people and your people work together to achieve your business needs. Our priority lies here, for efficient implementation of plans.
Education & training
This integral approach of continued education and professional training of our star staff aims at the necessary checks and balances. Betterment of staff leads to betterment of results.
Result
Our real time reporting allows you to track staff performance and progress. Our QIR's and weekly health and safety audits ensure our processes are maintained and our risk assessment is up to date.

SAFETY

Safety is our highest priority. Provinding safe healthcare environment for our clients is what we are committed towards. Safety has always been our highest priority.

ISO certified excellence

Cipher is proud to hold prestigious triple ISO certifications in Environmental Management, Quality Management, and Occupational Health and Safety. This means that our clients can trust us to deliver cleaning services that meet the highest industry standards. Our commitment to continuous improvement ensures that we consistently provide safe, sustainable, and top-quality solutions, reflecting our dedication to excellence in every aspect of our work.

We are here to help

Get a free cleaning assessment today and see how our team can assist you.

Let us take care of managing your facility so you can focus on what is important.